Faqs

Few days back I have created my member login account with AVIAN but I have not got my password yet?
The possible reason could be is your account is yet to be verified by our back-end team. May we request you to write to us at info@avianlifestyle.com about this – we will cross-check the matter and get back to you in 24 hours.

What are the most popular items retailed by the store?
Clients have a plethora of options to choose from, fulfilling all their living, dining, bedroom, commercial space and accessories requirements. At Avian Furniture Store, the ambiance is given a concept of different areas of the home and workplace holding a premium range of products in the category of furniture, home furnishing, and accessories.

I don’t see an online payment option on your website? How can I make payment for furniture which I have shortlisted?
At present, you can pay via cheque, net banking or other offline modes. Enquire about the product(s) you liked and wish to buy. Call and talk to our executive. They are always keen to guide you on your choices by telling each and every detail about the chosen product. Chat option is also available. Live images of the item(s)can also be shared via WhatsApp.
Soon we will be integrating online payment model.

It’s been more than 2 days my items haven't arrived yet. When will I get my furniture, please inform?
Please allow up to 5-7 business days for delivery from the day you received the order confirmation. We had emailed you about your order’s arrival at your email-ID, provided by you. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately at info@avianlifestyle.com or 9560106289.

What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our team. We will take corrective action or send a replacement product, depending on your preference and product availability.

What if the product has missing parts or defects?
Any defective product will be eligible for a replacement. If you received your product with missing parts, defects or accessories, immediately notify our Customer Service at 9560106289. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 24 hours of delivery of the product, in order to receive the replacement.

Can I place an item on hold for purchase at a later date?
We provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. At the time of your order, we will update you if the item you ordered is ready. If not, we will also tell you the expected time required to get that product ready. If you wish to hold a specific product then you can pay an initial booking amount to hold that product.

How do I know if you carry a certain brand?
Avian is currently importing from 60 plus companies all over the world; only the best in their field products are tested and tried before displaying it for sale; All the products carry an unique identification mark of Avian and all the care needs will be taken care by the brand itself; if you’d like to know the in-depth knowledge of the brand then you can contact our sales team which can guide you to import product company.

What is the warranty provided on the products?
Yes, we offer a warranty period of One year on our products against manufacturing defects. It may vary sometimes as the product also varies.
Please keep the receipt of your purchase for warranty claims.

How can I provide feedback about a product?
We look forward to hearing feedback about our product(s). Please feel free to send us feedback to info@avianlifestyle.com

Is there somewhere I can go to view the product prior to purchasing?
Yes. We have our flagship retail store at 349, Mehrauli-Gurgaon Road Near pillar no c-20, New Delhi-110030. You are invited to visit our store between 10.30 am to 8.00 pm, all 7 days and experience the product you wish to buy.

Is AVIAN an Indian company?
Yes. Avian is a registered Indian company ; And it is a premium and designer furniture store/showroom in Delhi offering many brands and innovative designs under one roof for your convenience.

Do you ship to my city and location? Are there any delivery charges or installation charges?
Yes, we deliver PAN India and overseas. Delivery in Delhi and Gurgaon is free if the bill is above 1,00,000. For rest of the places, delivery charges may vary as it depends upon the location to which the material is being delivered and also the quantity. There are no installation charges.